I left the USA about 6 years ago. Until some time ago, I used to be able to login to my online banking to check my balance, but I am unable to do so now. Unfortunately, they also have my US phone number as contact information. The only thing is the email id where I have received this communication.

How do I sort out this situation?

  • 1
    Why exactly did the bank say they were deactivating the account?
    – pboss3010
    Sep 15 '20 at 11:27
  • 3
    Did you call the bank and ask them for help?
    – TTT
    Sep 15 '20 at 13:56
  • "Unfortunately, they also have my US phone number as contact information" — What does this mean? How is this "unfortunate"? Is it because your US phone number has been deactivated too?
    – Flux
    Sep 17 '20 at 13:09

You need to call the bank and ask them. We don't even know what bank this is. We could only guess at their policies.

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