I'm in the United Kingdom and asked HSBC about opening a joint bank account with my partner as we're in the process of purchasing a house and wanted one for mortgage payments and household bills.
We are both HSBC current account holders and have been for some time. I also have a savings account with them too.
I was told on their online chat that "due to the current situation" (referring to the Covid-19 pandemic) they are not accepting opening new accounts. They had no estimate of when that might be available again.
I looked at another bank (Santander) and saw that - as expected - you can make applications for any type of current account they offer, including with joint account holders, via their website.
I'm unsure why a bank would refuse to do this particularly for existing customers both of which have a good credit score. Does anyone have any insight into why this is the case, and recommendations of who to use for the purpose I've described?