Can someone help me out here. I called and verified my identification but the gentleman never gave me a IP PIN so I can't file without it. He said my return for 2018 should come in May but I still need to file for 2019 but can't use the online tool to get IP PIN number. Who can I call? Everythings closed.

Here is your error(s): Issue : Business Rule IND-181-01 - The Primary Taxpayer did not enter a valid Identity Protection Personal Identification Number (IP PIN). Please visit www.irs.gov/getanippin for further information and resubmit your return with the correct number.

The following information may help you determine the form at issue: Field/Xpath: /efile:Return/efile:ReturnHeader/efile:Filer[1]/efile:PrimarySSN

  • 4
    Hi, welcome to money.SE. You seem to be having problems with a specific piece of software or a specific form. Can you edit your question to add a little more context? Specifically, what software or website / form are you trying to use, whom did you call, and where did you get the number to call? – shoover Apr 13 '20 at 0:10
  • I don't believe that they can give you this over the phone, they mail them out to the address that they have on file. – Ron Beyer Apr 13 '20 at 14:20
  • I verified myself on the phone before all this stuff happened with the virus. So, I can't get anymore info until they open up again or does anybody have IRS direct line so I can talk to them – Anna Apr 16 '20 at 3:47
  • How do I do that? Is there a number for IRS I can call? – Anna Apr 19 '20 at 21:52

I'm having the exact same issue . I've never received a ip pin. But I did receive letter from Iowa that a return was filed with my info , they stopped it and said I need to do nothing at this time. I received the letter in 2016 and they fraud return was in 2013. Since then I cannot verify who I am with the irs. Nor can I file nor can I get the stimulous money . It says on site they (irs) send a new pin every Jan butbive never gotten 1 and cant do anything . Today I ran out of food literally and I have kids nothings open no one can help . I hope u find a way to obtain the pin. If so could u let me know please.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.