I recently opened a new account with Bank of America, where I haven't had an account in about 10 years. I needed help fixing my car so my mother sent me money via Zelle and I got a confirmation verification text from BOA. Later I tried to login to my account and couldn't. I tried several different ways and no success. So I called BOA, where a CS rep told me my account was closed by risk management and that the money was never received from Zelle. They then tried to pass me on to risk management but I was too upset. So I tried calling Zelle where you really can't talk to anyone.
What do I do?