We have bill pay with Bank of America. We set up house payment for 12/02/19 which they paid. They also paid it again on 12/03/19 causing insufficient funds and an overdraft fee to our account as we only had approximately $175 in the bank.
My husband spent most of the day trying to sort this out. Our home loan bank stated that they would send us a check within 10 days. On 12/4/19 the amount for the 2nd house payment was returned and then bill pay immediately took it out and yet again sent payment to our home mortgage holder, causing yet another negative balance in our account and another overdraft fee.
My husband has spent two days going up to Bank of America, calling them and our mortgage company and trying to work this out online. We are both on disability and my husband has severe heart problems. All we want is for this insanity to stop, the overdraft fees to be returned along with our original $175.
How should we get this sorted out?