My COBRA health insurance provider won't pay for my prescriptions using excuses like they can't find me in their system or my group number is wrong even though nothing has changed.

I'm paid in full and I've been recognized and received benefits for the last 6 months. Is there a regulator to turn to? Can I get a refund for premiums paid when coverage was denied? What is my recourse?

  • You mention COBRA so I assume you're in the United States. Whatever state your plan is in will have a Department of Insurance that will be the regulator of the insurance company. – Justin Cave Jul 25 at 11:46
  • How did you pay for your COBRA health insurance? If it was on a credit card maybe you could try to dispute all the COBRA charges on it as well, uploading your correspondence with them as evidence that you were being (apparently) wrongly charged. – neubert Jul 25 at 11:55
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    @neubert - this doesn't appear to be a good course of action if the OP has any desire to continue to be covered by this insurer (once the problem is resolved). – brhans Jul 25 at 12:10
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    You should contact your state insurance commissioners office. They will help you with insurance issues. Also your old employer's HR department might help, but I would not count on it. – Pete B. Jul 25 at 12:14
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    Refund of payments isn't necessarily a lot of help for a serious health claim. – DJClayworth Jul 25 at 14:54

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