I was curious to know if anyone has experience in dealing with this particular process. More specifically, if they have, have they experienced anything similar to what i have and am still experiencing recently, which to put it as concisely as i can, the fact that what would seem to be a well-established and relatively straightforward process of choosing the loans to consolidate and listing them, selecting the repayment option, and sending in the information, has in actuality turned into being told that my packet of paperwork was missing certain pages (which i find very dubious) and then after spending multiple afternoons on the phone with most of that time spent on hold, and normally being transferred multiple times within each call before somebody can tell me much anything, i will end up given instructions of some variation involving sending in this particular section again by way of either printing out the page and taking a picture with my phone then emailing, or fax, or taking a picture of the section in the online application with my phone, but the end result always is that whatever i did turns out not to be sufficient or allowable under their parameters.
My latest effort ended up being to go into the account one has in their system and go into the online application, fill it out entirely just as i did the paper version at the start of this process, and send it in via that way. I thought if anything, this would accomplish what was needed. Now though the supposed issue is that this person or their entire office maybe, the group i have have been redirected to as the "servicer" for my old loans, has (allegedly) no way to gain access to the online application's info. Because it was sent on the government website and not directly to them.
When i asked the person how it would get accomplished with getting the information from the federal agency to her group (a subcontractor) all she could do was repeat the supposed fact that they were separate and that she did not have access, 2 or 3 times, and then either our call got disconnected or (i lean toward this) the woman actually just hung up on me. I should add that i was speaking pretty calmly while she seemed to be getting flustered.
So overall i guess im just curious if anyone has seen anything similar in this kind of process. Its actually tough to imagine that this level of incompetence spanning so many people within one organization could be "organic" or legitimate. Not sure how exactly it would benefit them other than they might be able to tie up the proceedings and generate interest or other assorted surcharges as it drags out, or maybe discourage people to the point of giving up on the process for the time being and do the aforementioned on a larger scale. I should add that while anyone's experience in dealing with the process is welcome, i have no need to talk over the purely financial advantages or disadvantages of consolidation or discuss any dollar amounts. Just whatever anyone can offer on the process or any insight into what might be at work here on the agency's part. Thanks.
