I had a claim in March of last year due to hail/storm damage. The claim was paid by insurance to me and mortgage co. Then the mortgage co sent all the payments due, out to me in my name and the contractor's name. I signed them and gave them to contractor to endorse and keep. All of that was done last year.
I had to re-open the claim last week and insurance is going to pay for a new heat pump. The mortgage co from last year is filing for bankruptcy. I have been transferred to a new loan service provider. They want to go back on the whole claim and are asking me to provide info that was sent to the old mortgage co and closed out with inspection.
I cannot provide this proof. Can they withhold my money for the heat pump? I am cancer survivor and cannot do without air.