I opened a bank account in response to a promotion in a big bank. Originally it was saying
if I keep my money (50K) for 60 days, I get $600. The agent at the branch didn't say anything more. Then they said I get my bonus after a month after requirement was met. And now still nothing happened. I called customer service and they say different things. One says
they just processed my eligibility this morning! And next person says
you will get your bonus after 90 days. Even if I take my money and keep the bank open, they say it is not free and I will be charged monthly.
I planned accordingly and bought a house. We all plan based on the information we are given. A lot lies, wrong information, and deceiving in this case. I request for my own application and promotion package, and they say
we can not provide you that.
I'm getting tired of all these. What should I do? Any advices?
The branch after my customer calls and my complaints, keep sending me emails asking to send my GREEN CARD. I'm not sure why that is needed. They say it is needed for investigation and bonus payment, which looks deceptive to me (especially that they copied it when I was opening my account). Any reasons why they might need it?!