We live in the United States but retain a bank account in the UK since we used to live there.
Back in November we transferred a couple of thousand dollars from a checking account in the USA to a similar one in UK using Xoom. The money deposited ok. A few weeks later we looked at our British bank account only to see that the money was deposited a second time. No extra money was taken from our American bank account, so it was literally just a double deposit of the same money several weeks apart.
We immediately contacted Xoom's customer support and when they finally understood what the issue was they said they would look into it and contact us when it was resolved.
A couple of days later we got an email from them saying the following:
"Thank you so much for contacting us. We reviewed your transaction xxxxxxxx and can confirm the funds were paid out to the designated recipient. This closes our investigation, but we will be happy to review your recipient’s bank statement with you to help locate the deposit if needed."
The money remains sitting in our British bank account. What do we do? Since we have contacted them and they have apparently given us written evidence that they haven't found a problem can we keep the money (which of course is very, very tempting), or should we contact them again? I have no idea what to do.