I was banking with Citibank online back in August. I was a good customer. I never went in the negative and I was very nice to all employees. I have my own business and I receive at least 7 to 10 checks a month.
I deposited a check and when it did not clear, I called the bank to find out why. They told me that the check was bad and if it happens again, they would close my account. I told her that I had two checks from the same person and that the other one hadn't come through yet.
The other check finally hit my account and they closed it without informing me. When I found out, I asked about the money in my account. They said that I would get a letter in the mail and I would get a check for what I had left in my account, subject to a waiting period of 60 days so they could take out anything I owed them (but I didn't owe them anything).
I had $700 dollars in the account. It went down to $500 then $400 and the last time I spoke with them, I had $287 left. They still have not sent me the money and they keep saying that another division in there company has it and they don't know where it and don't know how to get it back. I have spoken with manager after manager and no one has a answer.
I don't know what to do and I rally need my money. Can anyone help me?