I recently missed a credit card payment because the Direct Debit from my bank bounced. This was because some Visa payments came off before the DD was paid, unfortunately my bank does not have a very good way of informing you of this and the payment was missed.
I would like to state I take full responsibility for missing the payment, after all I am a grown up and I must manage my own finances.
My issue stems from the credit card company; according to my bank the money was never released, but my credit card statement shows a payment and the dashboard for my account showed the "last payment" was the payment I actually missed. I had received a text from the credit card company that said "Your payment is due, if you have already paid please ignore this message". So I logged on to my credit card dashboard and seen that I had paid on the day I expected, and it was on my statement. It was only when I went further on my statement I seen that the payment was reversed and I still owed them the money.
Had it not been for this payment appearing on my statement I would have known right away the payment hadn't been made, but now it has been days since the payment was missed and I have charges, interest, and I have lost all the benefits that came with the card.
I guess my question is: is this standard practise? Do credit cards put payments that never took place on statements like this? I am annoyed as I find it very misleading, if I knew the payment had not been made I would have paid it on the day it was due, but the dashboard wrongfully re-assured me that I had paid.