I was after some advice if possible.
I currently sell digital products online through a 3rd party. The way it works is, i design / develop some code and upload it. The 3rd party prices it accordingly and then list on their market place.
Just recently i had an issue where a customer was not happy with what they had purchased, and requested support. I then liaised with the customer, who never got back to me.
The 3rd party emailed (Thursday) me saying they had received a refund request from the customer. Unfortunately i was away on holiday, and didn't pick up their email until the following Tuesday, i replied straight away.
The next email i received basically stated the refund had been issued, as i did not reply within 2 business days.
I'm not sure what i can / can't do, but it's pretty frustrating and find it extremely ridiculous that i had to reply within 2 business days.
Can i take this further? The 3rd party seem very disinterested.
Also please forgive me if this isnt the right forum.