My credit union recently did what it calls a major upgrade of its systems; as a typical apathetic consumer I haven't looked into what that means. Here is the most conspicuous change (other than the bland new logo).
Before, when I had a check to deposit I'd give the teller my ATM card along with the check. Now the teller says no, I don't want to see your card, what's your name?
My name is unique (I seem to be the only Anton Sherwood on the Net!), but I asked what they do when John Smith comes in; they disambiguate using “security questions”. I get asked whether this is for the account in my name alone or for the joint account, which is annoying enough when they could have told that from the card.
Is this new policy widespread? Is it required by new (or expected) USA regulation? Does it improve security or efficiency somehow?