I live in Europe and I ordered a product from a Moroccan company. They asked from me to transfer the money to the company bank account in Morocco, which I did.
Shortly thereafter, a company agent notified me by e-mail that they had provided the wrong bank, that they need to send me a refund, and that I would have to transfer money to a French bank.
One month later I received the refund but default charges were applied in the amount of 240 euro (exchange rate, fees, service bank fee).
I sent an e-mail to the company, asking them to refund all charges because this was not my mistake.
What else do I need to do?
Thank you very much.
thank you very much for your answer
I apologies that i did not mentioned France company, because is other company name, not same. Actually they are 2 companies in one. One in morocco (production and marketing), else in France Warehouse ( shipping goods.) from France send over the world. so, they said : was mistake. we cant accept money transfer here (morocco). when you received the amount, you need to transfer to France company.
Actually this is The first time I deal with the brand (it is international company), yeah i received the amount 3 weeks ago, the payment to France not yet, I stopped my order because i need to find the solution for this problem ! until now 2 weeks I am waiting the answer on my email about this matter