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For the past three and a half years (as long as we've had this phone number -- a land line), we've been getting calls from debt collectors for the person who apparently used to have our number.

The collectors don't believe that she doesn't live here, and the only legal way to get them to stop is sending a letter. But as far as I can tell, that written request only applies to the current collector.

I've sent FDCPA drop dead letters, and the calls stop... for a while. Then (I'm guessing) the debt gets sold to the next agency, and the calls start again.

Is there any way to permanently stop the nonsense? Or do I have to simply wait until her debt expires?

Edit: In response to stoj's answer, here's the drop-dead letter:

Dear XXX,

I am notifying you in writing that your agency has contacted me regarding a debt for ZZZ. No one by that name lives at my address or phone number.

Therefore, I am requesting that you cease all communication to my phone number regarding this person's debt. If you persist in believing that ZZZ is somehow connected with my address and/or phone number, please provide proof of your claim.

You should direct all future correspondence in writing as outlined in the Fair Debt Collection Practices Act (FDCPA) and cease all communication with me by telephone.

Lastly, I would like to receive confirmation in writing that you have received this letter and will no longer be contacting me about this other person's debt, or I will be forced to seek further legal action.

I look forward to your acknowledgement that you have received this notice by YYYY-MM-DD.

I can't remember where I originally got the template, but here's a version of this letter.

share|improve this question
Is changing your phone number an option? – JohnFx Mar 23 '11 at 18:14
@JohnFx: Don't want to change our number (that would be slightly more painful than the calls). If I knew at the time, though, I would have changed it when the calls started a month after we moved in. – bstpierre Mar 23 '11 at 18:30
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I'd vote this up ten times if I could. – mbhunter Mar 23 '11 at 19:03
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This is a great question. I had a variation of your problem. I have a common name and so I get calls frequently from debt collectors for other people with my name. It usually stops at one call but I had one pesky collector that didn't stop at one. – Muro Mar 23 '11 at 19:07
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Thanks for posting the letter. – mbhunter Mar 24 '11 at 21:55
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2 Answers

up vote 21 down vote accepted

Sue the debt collectors in small claims court. There are several example stories around the internet, but this is a well written one from the consumerist.

If your phone is a cell phone: "it is against the law for a company to leave a pre-recorded message on your cell phone."

In fact, the call frequency increased once they realized they had reached a live person. I called each of these companies multiple times, and though I was given assurances each time that my number would be taken off of their lists, the calls continued, morning, noon and night. At my wits end, I decided the only way to have the harassing calls stop was to file suits against the collection companies. It's very important to understand that it is against the law for a company to leave a pre-recorded message on your cell phone. Armed with this knowledge, I filed suit against several of the collection companies. I filed in small claims court so I did not need to hire an attorney, and the process was as simple as completing a paragraph on a complaint form. For evidence, I had over a hundred Google Voicemail transcripts showing the times the companies called and the text of the pre-recorded messages.

Mysteriously, the calls all stopped immediately on the same date the collection companies received the certified letters stating they were being sued. Then a new flurry of calls began pouring in. This time it was their attorneys.

The attorneys representing these out of state collection companies were all desperate to settle out of court. hey did not want to incur the expense of traveling for court or hiring a local law firm who wasn't on retainer. They also understood they had no justifiable defense for the calls. To make a long story short, so far I have successfully sued 3 of these collection companies and settled for more than $5,000 out of court. All it cost me was $35 and 20 minutes per suit.

Making these companies pay is the only incentive for them to stop their illegal and harassing practices. If more consumers knew their rights and actually took a few minutes to stand up for them, it would become less profitable for these companies to conduct business the way they do now.

-Source

And whether you have a cell phone or land line, It is illegal for the debt collectors to tell you they are calling to collect a debt for someone else under the Fair Debt Collection Practices Act (wikipedia, ftc docs).

What Remedies Are Available If The Debt Collector Violates The Law Under the Fair Debt Collection Practices Act, you have the right to sue a debt collector in state or federal court within one year from the date of the violation. If you win, you may recover damages in the amount of any losses you suffered as a result of the violation, plus an additional amount of up to $1,000.00. You may also be able to recover court costs and attorney fees.

If the same debt collector has engaged in unlawful conduct with a number of consumers, it may be possible to find a lawyer who will file a class action lawsuit.

-Source

With regard to whether you can sue under FDCPA if you are not the debtor, one FDCPA lawyer (take with grain of salt) says yes:

Did you know that it doesn't matter if you owe the account the debt collector is calling you about or not? If a debt collector violates the FDCPA (the federal Fair Debt Collection Practices Act, 15 USC 1692 et. seq.) that debt collector could be liable to pay you statutory damages, actual damages, attorney's fees, and court costs.

-Source

share|improve this answer
This is the best answer yet. Thanks for the references. It's a land line FWIW. I have been wondering about your last citation. If they disclose that they're collecting debt for someone else (FDCPA §804 (2)), do I have a claim against them, or is that claim reserved just the "Consumer"? – bstpierre Mar 24 '11 at 18:12
@bstpierre I think so. I found a source (lawyer looking to sue) who says yes. I imagine chances are good if you have evidence of them violating FDCPA and they are out of state, they'll settle. – Alex B Mar 24 '11 at 19:02

I have been in a similar position for quite a while now and the only thing that seems to help is screening phone calls. I have a long list of collector numbers set to not ring on my phone. They can still leave a voice mail but they never do.

As far as I know there aren't any laws that protect you from nuisance phone calls. FDCPA letters only apply to the debtor and the collector it is sent to it doesn't protect an unrelated third party from getting annoying phone calls. I have a feeling that sending FDCPA letters is just confirming that you probably are the debtor and prolong the collection calls.

share|improve this answer
See my edit. FDCPA applies to third parties as well, though mostly with the debtor in mind. See FDCPA § 804. – bstpierre Mar 24 '11 at 12:27

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