I currently use Vanguard.
I tried to move my wife's Roth to Vanguard but the process is absolutely terrible. The PDF form they generate for the rollover could not be printed (tried multiple browsers and latest version of Adobe).
Then, their "email" service does not work (at this time) and has not worked all of this week (possibly longer?).
Overall, Vanguard seems to have problems on the web but I'm otherwise happy with them.
I like their low cost mutual funds. I thought going direct to the source would be best.
However, their online service is less than stellar. For reference, I think ING Direct is a company that understands the web. Every experience I've had with them is pleasant. I've had a savings account there and a mortgage (before I paid if off). Everything, "just worked".
Edit: My main problem with Vanguard is that their site does not seem to work well consistantly. I've had problems viewing their charts (multiple browsers), there is no way to contact them except by phone. Their forms process is horrible broken. These problems have gone on for a while so it's not just something that happened one time.
Update: Site email was working for a while, now unavailable:
Thank you for contacting Vanguard. E-mail is currently unavailable, but you can call us for help with your account. We're sorry for any inconvenience.
Any recommendations for company that has the following:
- Online service
- all statements and tax form available online
- ability to easily roll over IRA's online (I understand I'll probably have to print and mail forms)
- ability to contact company online
- site that is easy to navigate
- Low cost index funds (preferrably Vanguard funds)
- Reasonable fees (I don't pay any fees with Vanguard currently)